Privacy Policy

By using our website, you agree to abide by the terms and conditions featured below.

1. Introduction

We are committed to safeguarding the privacy of our website visitors and service users.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

To improve the quality of our services and support ongoing staff training, telephone calls may be recorded and monitored. These recordings are used for internal training, coaching, and quality assurance purposes. Access to call recordings is restricted to authorized personnel and is managed in accordance with our data protection policies. All recordings are securely stored and retained only for as long as necessary to fulfill the stated purposes, after which they are securely deleted.

In this policy, "we", "us" and "our" refer to Carnelian Digital Ltd. For more information about us, see Section 12.

Definition of 'including.' In this contract, including means 'including but not limited to.'

2. How We Use Your Personal Data

In this Section we have set out the general categories of personal data that we may process, the purposes for which we may process personal data, and the legal bases of the processing.

Usage data: We may process data about your use of our website and services. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

Account data: We may process your name and email address for the purposes of operating our website, providing our services, ensuring security, and communicating with you. The legal basis is our legitimate interests, namely the proper administration of our website, services and business.

Profile data: We may process your name, employer, role, address, telephone number, email address, and employment details for the purposes of enabling and monitoring your use of our services.

Service data: We may process contact details and details about the services you take from us. The legal basis is our legitimate interests, namely the proper administration of our website and business.

Publication data: We may process information that you post for publication on our website. The legal basis is consent.

Enquiry data: We may process information contained in any enquiry you submit to us regarding goods and/or services. The legal basis is consent.

Prospect data: We may process information gathered through regulated third-party services. The legal basis is our legitimate interests, namely the prospect of expanding our customer base.

Customer relationship data: We may process your name, employer, job title, contact details, and communications between us. The legal basis is our legitimate interests, namely the proper management of our customer relationships.

Transaction data: We may process contact details, card details and transaction details for the purpose of supplying purchased goods and services. The legal basis is performance of a contract between you and us.

Notification data: We may process information that you provide for subscribing to our email notifications and/or newsletters. The legal basis is consent.

Correspondence data: We may process any communication that you send to us for the purposes of communicating with you and record-keeping. The legal basis is our legitimate interests.

We may process any of your personal data where necessary for the establishment, exercise or defence of legal claims, obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice.

Please do not supply any other person's personal data to us, unless we prompt you to do so.

3. Providing Your Personal Data to Others

We may disclose your personal data to any member of our group of companies insofar as reasonably necessary.

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary.

We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation, or for legal claims.

4. International Transfers of Your Personal Data

We provide information about the circumstances in which your personal data may be transferred to countries outside the EEA.

Hosting facilities of third-party providers may be situated outside the EEA. Transfers will be protected by appropriate safeguards.

5. Retaining and Deleting Personal Data

Personal data that we process shall not be kept for longer than is necessary.

We will retain your personal data for a minimum period of 6 months following submission, and for a maximum period of 24 months following submission.

6. Amendments

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes.

7. Your Rights

Your principal rights include access, rectification, erasure, restriction, objection, data portability, complaint, and withdrawal of consent.

You can access your personal data by emailing sales@carneliandigital.com and placing a request with our Data Protection Officer.

8. About Cookies

A cookie is a file containing an identifier that is sent by a web server to a web browser and stored by the browser.

9. Cookies That We Use

We use cookies for authentication, status, personalisation, security, analysis, and cookie consent.

10. Cookies Used by Our Service Providers

Third parties may also use cookies, over which we have no control.

We use Drift to communicate with you via chat functionality. Drift anonymously tracks usage and enables functionality of its service by means of cookies.

We use Meta Analytics to analyse the use of our website and social media profiles on the Meta platform, including Meta and Instagram.

11. Managing Cookies

Most browsers allow you to refuse to accept cookies and to delete cookies.

12. Our Details

This website is owned and operated by Carnelian Digital Ltd.

We are registered in England and Wales under registration number 16210407, and our registered office is at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

Our principal place of business is at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

You can contact us:

• by post, to the postal address given above;
• using our website contact form; or
• by email, using sales@carneliandigital.com.